Features Highlights
Kentro provides you with all the tools you need to automate and scale your commerce business across all your sales channels.
Sales and Customer Support
Channel Agnostic Order Flow
No matter where your orders/POs are came from (online store, EDI, drop ship etc.), with Kentro you will have unified channel-agnostic flow for entire order cycle, from order received to fulfilled and paid.
Customer Management
Manage of all your customer records across all channels in one dashboard, with full order, invoice, payment history, and many additional features such as credit limits, minimum or maximum order caps, custom product price list and more.
Different Customers - Different Pricing
Setup custom price lists by product or product categories with amount or percent adjustments. Just use our B2C/B2B online store, headless API in platform order entry, or custom integration.
One Click B2C/B2B Store Launch
Launch as many online stores on Kentro as you want, using custom (or provided) domain, custom brand/name, styles and products. Each store can be public or private with invite codes (example: wholesale customer). Each store can support custom and flexible price lists, coupons, referral program and reviews.
Customer Self-Onboarding
Onboarding accounts, especially wholesale, always requires time, from establishing terms, locations, contacts, and financial tools to providing access to inventory and collecting payments. With a Kentro B2C/B2B store, you can simply send an invite code link to a new customer who can then sign up, establish their own account and start placing orders.
Brick and Mortar Point-of-Sale
Our point-of-sale functionality gives you the ability to bring your offline sales into a cloud platform as a new channel or extend your existing online brand to offline stores.
Finance
Holistic Reporting
Having all your customers, orders, invoices and payment data together in a unified format gives you a cross channel snapshot of all activities. Each account includes extensive reports, plus you can request custom dynamic reporting if needed.
Accept Multiple Currencies
The world is your marketplace. You sell through multiple channels with multiple currencies within one account!
Limit Financial Exposure
Kentro allows you to easily establish credit limits and order min/max amounts to avoid excessive account balances. We can also set up text, email, or phone notifications when balance due nears the limit or when aging becomes an issue.
Accounting Data Entry Automation
Reduce manual data entry on your account. Automate full order cycle and order assets entry such as customer, invoice, payments and credits to reduce entry error rates. Devote staff to more important processes.
Logistics
Scalable Order Fulfillment
Our fulfilment solution will allow you to ship from small B2C orders to multi-part large retail orders, and features such as order picking, rate shopping, batch printing, auto 3rd party accounts billing, will allow you to scale your shipment to meet all your needs.
Inventory Tracking
Robust dashboard displays real-time inventory tracking across all your warehouses, distribution centers, and 3PL locations with exp. date, lot, allocated inventory tracking. Access real-time or historical inventory level at any time.
Batch Order Entry and Fulfillment
Launching a new marketing campaign or product seeding, and need to ship products to thousands of recipients at once? Kentro has you covered with batch order upload and batch label printing functionality.
Powerful Rules Engine
Our adapter based platform triggers events on each step of order live-cycle and inventory change. This allows you to establish rules–based actions based on a certain criteria such as low stock alerts, exp. date too close, issue new PO to supplier, select different carrier, and more.
Inventory Management
Keep all your inventory information in one place and publish it to any sales channel you need with ability to set custom price per channel, or set automated thresholds to mark product as out of stock if inventory will hit certain level. This rule can be configured individually per channel to prioritize or avoid overselling on certain channels.
Order Fulfillment Routing
Route orders to specific warehouses automatically or by rules-based exceptions, such as geography. Network with 3PLs based on order channel to for simplified or automated fulfillment.
Supply Chain
BoM & Cost of Goods
Build each lot or batch of items you receive with build order that includes raw material, labor, finish goods and more. Kentro will automatically calculate cost per unit specific to the lot or batch and allow you to run accurate reports to identify real cost of goods.
Vendor Management
Similar to customer management, you can store all your vendor and supplier records in one location. This will be helpful for automation and will help to streamline communication, track POs or manufacture progress.
Order Approval Routing
Large orders against low stock or from new customers may need approval. Set up a workflow that requires your supply team to review on a dedicated dashboard to approve or reject POs or orders entered by sales team based on requested items inventory level.
Vendor Dashboards
Provide online dashboard for your vendors to streamline communication and status update on manufacturing orders and POs. Keep all your documents, certificates, contracts, and communication with vendors in one location.
Tech
Headless Store API
Are your sales outgrowing your cloud E-Commerce provider? Need a more cost-efficient and scalable solution? Or you want to build a custom experience for you B2C/B2B store? Or just opening micro-site for you resellers and brokers? Use our API to build you custom store and host it with Kentro or any other hosting solution you chose.
Channel API
Running on a custom build platform? Or does your sales channel need proprietary integration? No problem. Our Channel API lets you easily connect any source or channel to manage orders/customers/invoices and more. We can even build that integration for you!
Easily Connect 3rd Party Apps
Kentro architecture is designed to connect additional applications the most robust platform. Carriers, retail sales channels, accounting software, and many others allows you to build, streamline and automate your processes. Kentro ecosystem currently includes more than 115 popular applications with more added every month! We also support custom application connections by request, or if you are using public a platform that is not currently integrated, we will add it for FREE!
Custom Integration
If you are running on a custom platform or have custom built components within your current workflow that you want to connect to Kentro, we can build and integrate custom adapter specific to your setup!
Drop Shipping Automation 101
Direct Vendor Integration and Inventory Pulling
Take the hassle out of drop shipping with direct vendor integration. Kentro allows you to connect with your vendors’ platforms directly, eliminating the need for manual data entry or inventory management. Our platform automatically pulls inventory data from your vendors, providing real-time inventory updates and ensuring your listings are always accurate and up-to-date.
Custom Price Lists on Inventory Import
Boost your profitability with our custom price list feature. When importing inventory from your vendors, apply custom price lists to ensure your pricing strategies align with market trends and your business goals.
Automated Order Drop to Vendor Platform
Streamline your order management with our automated order drop feature. Once a customer places an order, it’s automatically dropped to the relevant vendor platform, saving you time and reducing the risk of errors.
Vendor Dashboard for Offline Suppliers
Enhance your collaboration with offline suppliers through our vendor dashboard. It enables offline vendors to manage their product listings and order fulfillment directly, leading to a smoother, more efficient drop shipping operation.
Return Management
Integrated Return Management System
Our return management system provides a structured process for managing returns, ensuring consistency and accuracy. From the moment a customer service agent creates a return order and generates a shipping label, the order is tracked and managed within our system. This integrated approach reduces the chance of errors and improves efficiency.
Return Order Tracking
Stay updated on the status of each return order with our return order tracking feature. Every return order is added to a queue, and once received, your team can easily access the order details by scanning the shipping label. This real-time tracking ensures a quick and efficient return process, enhancing customer satisfaction.
Returned Items Quality Control Flow
Ensure that each returned item undergoes a thorough quality check with our returned items quality control flow. When a returned order is received, your team can label each item as eligible for restocking, damaged, missing, wasted, or requiring additional quality control. By keeping a close eye on the quality of returned items, you can maintain the integrity of your inventory and ensure only suitable items are restocked.
Inventory Restocking
Efficient inventory management is crucial to the success of your e-commerce business. Our return management system supports this by allowing for easy inventory restocking. Once an item has passed quality control, it can be labeled as eligible for restocking and seamlessly added back into your inventory.
Vendor Dashboard
Dedicated Access for Your Vendors
With Kentro’s Vendor Dashboard, your vendors gain exclusive access to a comprehensive portal where they can easily manage their tasks. This feature is particularly useful for vendors or suppliers that don’t have direct integration or systems to connect and automate your processes.
Inventory and Product Listing Management
Vendors can directly manage product listings and inventory on the dashboard. They can add new products, update existing ones, or modify inventory data as needed. This real-time access to product information helps keep your online store up-to-date and your customers satisfied.
Order Review and Fulfillment
Vendors can review and fulfill orders directly from the dashboard. They can update the status of pending orders or POs, ensuring you and your customers always have the most accurate information. This direct involvement in order fulfillment reduces potential delays and enhances the overall efficiency of your operations.
